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Frequently Asked Questions
We've put together the most commonly asked question
that our customers ask, please feel free to browse them and if you have any
questions that have not been addressed, please contact us by
clicking here.
Simply click on the question to automatically go to it's answer.
Answers
How much notice do
you require for an order?
Ideally we would like at least 3 full working days notice (1 day to prepare
the cake. 1 day to dispatch it and 1 day for delivery). Obviously we can do
orders on less notice - it all depends on stock. Please ring us on 01726
72664 to check stock.
Where in the UK can you deliver?
We can deliver to any address within the UK - mainland addresses take 1 day
to arrive after dispatch. Some areas can take up to 2 days to arrive, for
example Shetland islands, Orkney islands. If you have any concerns or
questions about delivery please contact us.
If I order today will it
arrive tomorrow?
Please contact us on 01726 72664 to check stock availability. We always
carry quite a large stock of cakes so as long as your cake is in stock you
can order as late as 12 noon and still have it delivered the next day.
How do you ensure that it
arrives safely?
All cakes/cream teas are packed in corrugated boxes with shredded paper for
protection. They are packed securely and tightly to eliminate movement
within the box while its in transit and are carefully labelled 'perishable
and fragile. If you happen to have any problems with your order please
contact us
straight away.
What
if the recipient is out when you try to deliver the cake?
If there is no reply a card will be left through the door informing the
recipient of an attempted delivery. On this card will be instructions about
either collection or re-dispatch of the cake (which will be at the local
depot) or if the cake has been left with a neighbour, instructions on where
the package has been left.
Do you cater for vegetarians?
We offer a wide range of products suitable for vegetarians - all suitable
products are clearly listed. If you have any questions or special requests
please let us know and we will try to help you as best as we can.
Is it possible for me to track my package to ensure that the recipient
receives it?
Yes all cakes have tracking numbers and can be tracked by phone or Internet
(UK orders only).
If you would like to track your item please
let us know as we will give you
all the appropriate details. This service is available after 2pm on the day
of delivery.
How can I pay as I do
not have a credit card?
You can pay by cheque - we will need to receive your cheque at least 10
working days before the order is required to ensure that it clears before we
dispatch it. We can also take payment by postal orders. No orders will be
dispatched till payment has cleared.
What to do if the recipient has a nut allergy?
We do not recommend any of our products if the recipient has a severe nut allergy. All of our products are prepared in the same area, even if the cake has no nuts in it there may be a trace.
Terms and Conditions
We pride ourselves in giving an excellent product and delivery service,
and promise a fair adjudication should we fall short or our policy.
Please note: Cancellations must be made prior to dispatch,
replacement, refund or late delivery is subject to return
to dispatcher for inspection and confirmation.
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